Information technology offers many opportunities for creating value in the healthcare ecosystem. But often times, the technology promise has gone unfulfilled because of inadequate consideration to adoption issues.
“Healthcare players have trapped themselves in a zero-sum game, dividing up value instead of creating it. The cure? Shift to positive-sum competition that drives up value for customers over time, and has worked in every other complex industry.”
Michael Porter & Elizabeth Teisberg Redefining Competition in Healthcare, Harvard Business Review